Terms & Conditions

BPlan4U Ltd Terms and Conditions

These terms & conditions govern your use of the BPlan4U Ltd website (the “BPlan4U site” or the “BPlan4u Ltd site”), the terms of any purchases that you make via the BPlan4U Ltd site, and your relationship with BPlan4U Limited (“CML2”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these terms and conditions and to our privacy policy.


1.1 The BPlan4U Ltd site is provided to you free of charge for your personal use subject to these terms & conditions and our privacy policy. By using the BPlan4U Ltd site you agree to be bound by these terms & conditions and our privacy policy.

1.2 These terms & conditions govern your use of the BPlan4U Ltd site in general, the products that you purchase on the BPlan4U Ltd site and all services provided in connection with them.

1.3 These terms & conditions do not affect your statutory rights.


2.1 To register on the BPlan4U site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.


3.1 When you register to use the BPlan4U Ltd site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us on 0845 0040 680 or emailing us on [email protected]

3.2 If BPlan4U has reason to believe that there is likely to be a breach of security or misuse of the BPlan4U Ltd site, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.


4.1 The content of the BPlan4U Ltd site is protected by copyright, trademarks, third party agreements, database and other intellectual property rights. You may retrieve and display the content of the BPlan4U Ltd site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the BPlan4U Ltd site without written permission from BPlan4U Ltd.

4.2 No license is granted to you in these terms & conditions to use any trademark of BPlan4U Ltd or its group or affiliated companies.


5.1 You may not use the BPlan4U Ltd site for any of the purposes set out below (this includes any use by you of the Community blog sites – see paragraph 6 below for further information about the Community blog sites):

(a) disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

(b) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

(c) gaining unauthorized access to other computer systems;

(d) interfering with any other person’s use or enjoyment of the BPlan4U Ltd site;

(e) interfering or disrupting networks or web sites connected to the BPlan4U Ltd or CML2 site;

(f) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;

(g) transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;

(h) impersonating another person;

(i) referring to specific website addresses outside of the BPlan4U Ltd site; or

(j) advertising.

5.2 BPlan4U Ltd reserves the right to refuse to post material on the BPlan4U site or to remove material already posted on the BPlan4U Ltd site. You must not try to re-post material which BPlan4U Ltd has refused to post on the its site or has previously removed from the its or accompanying social sites.

5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

(a) any claim by any third party that the use of the BPlan4U Ltd site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and

(b) any claim by any third party that the use of the BPlan4U Ltd site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

5.4 By submitting material you are granting Tesco a perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.


6.1 The BPlan4U Ltd site may include a number of community, group or social sites which may allow users to interact with each other via message boards, and other user forums (the “Community sites”). Full details about your use of the Community sites can be found on the Community sites’ terms and conditions page.

6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

6.3 BPlan4U Ltd does not control or moderate the content placed on the all Social, Group or Community sites. However, BPlan4U Ltd reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. Tesco may review or edit the content of the Community sites. Therefore, if you have concerns about any of the content of the Community sites you should contact us by writing into the headline subject “report is inappropriate”. The relevant content may be removed from the Community sites. If we believe that any material placed on the Community sites by you is unlawful we may contact the relevant authority.

6.4 BPlan4U Ltd makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards, social sites or company blogs even by employees and the views expressed by them do not represent the views of BPlan4U Ltd.


As a convenience to BPlan4U Ltd customers, the BPlan4U site may include links to other websites or material. BPlan4U is not responsible for any of these websites or material which is beyond its control.


Part of the BPlan4U Ltd site may contain sponsorship links. Third party sponsors are responsible for ensuring that material submitted for inclusion on the BPlan4U site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in sponsorship material provided by third parties.


9.1 Although BPlan4U aims to offer you the best service possible, BPlan4U cannot guarantee that the service will be fault free. If a fault occurs in the service, you should email [email protected] and we will attempt to correct the fault as soon as we reasonably can.

9.2 Your access to the BPlan4U site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.



10.1 The terms in Part B apply to any purchases that you make on the BPlan4U and CML2 websites.

10.2 Some purchases made on the BPlan4U site will also be governed by specific product terms – please go to PART D of these terms and conditions to see if any of the products you are purchasing have additional specific product terms.


11.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything which you do not understand, or if you wish to obtain further information, please email [email protected]

11.2 The price offered in respect of a product on the BPlan4U site may differ from the price quoted. We are under no obligation to honor any price or promotion in the event that it differs from those on the BPlan4U site due to volumes of work undertaken differing significantly form those undertakings on which the estimate was based.

11.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we send the product to you. In those circumstances, we will notify you of the correct price so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 16 below.

11.4 All prices are expressed exclusive of any VAT payable unless otherwise stated.

11.5 We do not charge for delivery to your specified delivery address.


12.1 All products advertised are subject to availability or while folder and print stocks last.

12.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are refunded for the product, in full.


13.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered and an estimated date for delivery on confirmation of our order terms and conditions. Please note that this email is not an acceptance of your order by BPlan4U Ltd but a solicitation confirming our payment terms.

13.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have dispatched a product to you or notifying you when a product is available.

13.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 15 below).

13.4 At any point up until the contract is made, we may decline to supply a product or service to you. If we decline to supply a product or service that you have already paid for it, we will give you a full refund of the amount already paid for that product in accordance with our refund policy in paragraph 16 below.


14.1 Delivery will be made to the address specified when you complete the order.

14.2 Please note that we only deliver to addresses within England, Scotland, Wales and Northern Ireland.

14.4 There are no delivery charges. Postage and packing is FREE with BPlan4U Ltd.

14.5 For all products and services, whilst we make considerable effort to deliver all your products within 3-5 days of dispatch, large order or files may take up to 7 working days. Other than this, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product or service to you within that time.

14.6 In the case of Business Plans, we will use all reasonable endeavors to deliver your plan to the relevant within 30 days following the date on which you placed your order. This is subject to a schedule of actions and meetings occurring, testing projects being completed and reference material being supplied in a timely manner. required If despite such endeavors we are unable to do this, you and we agree that we may at our discretion discount the sum charged if we are at fault, or increase our charges should the client not provide us with critical information in a timely manner. Other than this, we shall not be liable if we fail to do so in part or full due to circumstances beyond our control. We will notify you via a contact method you list when placing your order (usually a text to a mobile phone number or an email) of the schedule of milestones and its commencement date. If this schedule and our terms are no met, we will have the right to dispose of the business plan. You agree that, in such case, VBPLan4U will be entitled to retain such portion of the cost of the Business Plan as may, in our reasonable view, have been charged in stages payments or cover our reasonable costs and expenses incurred in connection with writing, sourcing, preparing, and research. We will refund to you without undue delay any remaining sum in such event by such means as we reasonably decide.


15.1 We hope that you will be happy with your Business Plan Purchase or Creative Digital Service purchased but, if you change your mind, in most cases you may cancel your order (i) in relation to Business Plans in accordance with paragraphs 25.2 and 25.3 below and (ii) for other products up to 5 (five) working days following the receipt of an order, in each case by calling customer services on 0845 0040 680 and returning the product/files to us with a written undertaking that that all files, written information, research, digital marketing, social strategies, creative branding and any other materials provided have been destroyed or deleted. We will require you to return all materials to us and charge you a sum, not exceeding the direct cost of recovering the goods, if you choose not to return the product and we agree to arrange for its return, or if you return the product to us, at our expense.


If your printed materials arrive damaged or are faulty, you may return them and obtain a refund or replacement for that aspect by emailing us at [email protected]


17.1 If you application for a refund has been accepted, we will refund you in the method that payment was made online.


18.1 Some products are paid for in full in advance and some via staged payments commencing at the time you place your order. If there is a problem taking payment for all or part of your order we will contact you by email.

18.2 Your credit/debit card details will be encrypted by the BPlan4U Ltd site to minimise the possibility of unauthorised access or disclosure.

18.3 When ordering from the Tesco Opticians site we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.


19.1 Free white papers and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.



We may update these terms & conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Tesco Opticians site. The changes will apply to the use of the BPLan4U site after we have given notice. If you do not wish to accept the new terms & conditions you should not continue to use the BPLan4U site (including purchasing any products on the BPLan4U site). If you continue to use the BPLan4U site after the date on which the change comes into effect, your use of the BPLan4U site indicates your agreement to be bound by the new terms & conditions.


21.1     We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these terms & conditions. You will not be able to order products on the BPLan4U site if your account is suspended or closed.

21.2 The suspension or closure of your account and your right to use the BPLan4U site shall not affect either party’s existing rights or liabilities.


22.1 The BPLan4U site is provided by BPLan4U Ltd without any warranties or guarantees. You will bear the risks associated with the use of the internet.

22.2 The BPLan4U site provides content from other internet sites or resources and while BPLan4U tries to ensure that material included on the BPLan4U site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. BPLan4U will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the BPLan4U site. If BPLan4U Ltd is informed of any inaccuracies in the material on the BPLan4U site we will attempt to correct the inaccuracies as soon as we reasonably can.

22.3 In particular, we disclaim all liabilities in connection with the following:

(a) incompatibility of the BPLan4U site with any of your equipment, software or telecommunications links; and

(b) technical problems including errors or interruptions of the BPLan4U site.

22.4 If we are in breach of these terms & conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the BPLan4U site.

22.5 Because we sell products for business use only our responsibility to you shall not include liability for third party information provided in good faith or any losses that occur from its use which users do at their own risk E&OE.

22.6 This paragraph 22 does not limit or affect our responsibility to you if something we do negligently causes death or personal injury.


23.1 You may not transfer any of your rights under these terms & conditions to any other person or business. We may transfer our rights under these terms & conditions to another business where we reasonably believe your rights will not be affected.

23.2 If you breach these terms & conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms & conditions.

23.3 Neither party shall not be responsible for any breach of these terms & conditions caused by circumstances beyond that party’s control.

23.4 Except as expressly set out in these terms & conditions, all use of your personal information will be made in accordance with our privacy policy.

23.5 These terms & conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.


24.1 Online Customer Enquiries

(a) For any queries regarding orders and appointments, you can call our Online Customer Service team who will be happy to assist. Telephone: 0845 0040 680

Opening times:
Monday to Friday – 9am to 6pm
(b) At BPlan4U we’re always looking for ways to improve our online services and would love to hear your feedback. Get in touch by emailing [email protected]

24.5 All media and press enquiries should be directed to [email protected]

24.6 For postal enquiries please use the following address: BPlan4U Ltd, The Creative Hub, 39 Queens Street, Colchester, Essex, CO1 2PQ



25.1 By ordering a Business Plan via BPlan4U.co.uk you are confirming that:

(a) you are able to attend, in person, by booking a time slot in the Google Electronic Diary and Scheduler a time to discuss your Business Plan.

(b) that the information you enter into the BPLan4U website, based on the initial pdf question sheet  is true and accurate reflection of your business;

(c ) you are aged 18 years or over;

(d) you consent to us contacting you with necessary information confirming the appointment booked;

(e) that you accept our payment terms for the EXPERT and MASTER Business Plans with a 25% Pro-Forma Invoice on ordering with questionnaire form submission, digital asset upload and appointment slot confirmed, followed by 2 further stage payments of 50% Pro-Forma Invoice after the Business Plan has been completed and signed off to your satisfaction, and on receipt we will dispatch your printed version with full Financials and a Final VAT Invoice for the last 25% on which you will have 30 days to pay subject to satisfactory credit references. BPLan4U reserves the right to reject an order if for any reason we feel there is a possibility the invoice will not be paid at any point.

(a) To cancel your appointment up to 24 hours prior to the appointment time, login online and visit ‘Your Company Assets Folder’. From here, browse to ‘Appointment details’ and click ‘cancel’ on the Google Calendar.

(b) To cancel an appointment that is within the next 24 hours please contact us on 00000 000000 during office hours or email us at [email protected] or rearrange for a more convenient time. You can also email us via the website.



26.1 BPlan4U will be partnering with the online review community TrustPilot to collect reviews from customers. If you have agreed to opt-in for marketing services from BPLAN4U, you will receive an email invitation to review any product/s or service/s that you purchase from us.

26.2 If you no longer wish to receive these emails then you can click ‘unsubscribe’ in the footer of the emails. Please note that this will unsubscribe you from all TrustPilot invitations, not just those from BPlan4U Ltd.

30.3 By leaving a review on our Trust Pilot page you give consent to BPlan4U to use this feedback in training on marketing materials including posts on BPLan4U’s social feeds.